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Why have my Personal ID, username and password not been accepted?
Please ensure that you enter your Personal ID as numbers only: no dashes(-) are needed. Enter your username and password exactly as you entered them to use Apply. Remember that they are case sensitive. If the fields are reset after you click on the 'log in' button, it indicates that incorrect details have been entered.
If you have five failed attempts to log into the service in one day, you will not be permitted to access the service until the next day. If this happens, you can call our Customer Service Unit on +44 (0)871 468 0 469. They may be able to unlock your account. Calls from UK BT landlines will cost no more than nine pence per minute. The cost of calls from mobiles and other networks may vary.
General
- I have forgotten my Track username and password. What can I do?
- Why can't I get to the next page when I click on the 'log in' link?
- Why have my Personal ID, username and password not been accepted?
- I have been locked out of Track. What can I do?
- Why do I get a message saying that the service has 'timed out'?
- Why can't I add a choice on Track?
- I cannot change my existing choices on Track. How do I make these changes?
- Can I add another choice to my application if I have already accepted an offer?
- There is a 'stop' decision for one of my choices. What does this mean?
- Can I change my reply to an offer?
- If I decline any offers I may receive, will I be eligible for Extra or Clearing?
- Why can't I access my application from last year?