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- Before you apply
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- Important dates
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- Track
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FAQs - Track
Do you have a question? If you do, please read through this list and you may find the answer.
General
- I have forgotten my Track username and password. What can I do?
- Why can't I get to the next page when I click on the 'log in' link?
- Why have my Personal ID, username and password not been accepted?
- I have been locked out of Track. What can I do?
- Why do I get a message saying that the service has 'timed out'?
- Why can't I add a choice on Track?
- I cannot change my existing choices on Track. How do I make these changes?
- Can I add another choice to my application if I have already accepted an offer?
- There is a 'stop' decision for one of my choices. What does this mean?
- Can I change my reply to an offer?
- If I decline any offers I may receive, will I be eligible for Extra or Clearing?
- Why can't I access my application from last year?
If you are experiencing difficulties in accesssing or using Track and your question is not answered here, please email servicedesk@ucas.ac.uk explaining the problems you are having. Let us know which browser you are using (name and version number), which machine (PC, Mac or UNIX) and how you gain access to the internet, so that we can assist you further.