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Contact the GTTR

HEI Customer Service Team

Your first point of contact for any enquiries about applications, operational procedures, recruitment policy and technical matters should be our dedicated HEI Customer Service Team.

Their contact details are as follows:

Tel: 0844 984 1111. The lines are open Monday to Friday from 8.30 to 17.30 (UK time).

Email: hei_team@ucas.ac.uk

Fax: 01242 544 961

The above contact details are for your use only. You must not give them to anyone else.

Emails from applicants about the application process will not receive a response - please check our FAQs or contact us.

The HEI Customer Service Team will be able to answer many of your questions, but if they cannot provide an answer, they will pass your enquiry to the appropriate section at the GTTR and ensure that this section responds to you within a reasonable time period.

External Relations update

We are currently reviewing our engagement with member institutions and will shortly be recruiting Strategic Account Managers to support your admissions activities and future UCAS initiatives. We will continue to deliver a high level of support and help to our members through established communication channels (this section is password-protected - please log in to see the contact details).

International Team

Our responsibilities include helping universities and colleges to make the most of UCAS services for their international admissions and recruitment, and providing guidance to

  • international applicants
  • international admissions and recruitment officers
  • agents
  • and national and international schools.

The team is happy to visit member institutions to talk to staff and their agents (when the latter are visiting the UK) and to provide training to local staff, agents, schools and British Council staff when attending international events in various countries.

We also receive many visiting delegations of schools, British Council staff, foreign embassy staff, university administrators and researchers. Part of our role is to strengthen links with sector colleagues and to provide input into current issues such as the points-based system (PBS).

An online international mailbase is available for members to engage in dialogue about issues affecting the sector, and to receive monthly updates and relevant information from the International Team. If you would like to join the mailbase, or wish to discuss any aspect of UCAS international services or support, please do not hesitate to contact us.

Switchboard (for all other enquiries)

Tel: 01242 222 444 (or 0044 1242 222 444, open Monday to Friday from 09.00 to 17.00 (UK time).


Supporting Professionalism in Admissions (SPA)
Learn about the SPA programme, which is designed to support and enhance good practice in admissions, student recruitment and widening participation across the UK HE sector.