The awards we have achieved for quality
Customer Service Excellence - Customer Service Excellence, a new government standard launched in March 2008, aims to bring professional, high-level customer service concepts into common currency with front-line services.
Investor in People - The Investor in People award is a national quality standard which sets a level of good practice for improving an organisation's performance through training and development of its people.
ISO/IEC 27001:2005 - ISO 27001 is an information security standard which recognises the importance of data and information to the continued success of the organisation.
ISO 9001:2000 - The ISO 9000 family of international quality management standards and guidelines provides a basis for establishing quality management systems.
Beacon Company - Beacon South West brings together some of the South West's most forward thinking and ambitious companies to promote success and spearhead the growth of the region. Beacon Company status is an award given to those companies who can demonstrate outstanding achievement across a range of criteria.
Customer Contact Association Standard - The CCA Standard is an operating guide designed to assist organisations in delivering increased levels of efficiency and customer service. Contact centres are independently assessed by approved Accreditation Bodies and recommendations for accreditation are approved by CCA Standards Council.
South West Contact Centre Forum - Winner of Manager of the Year 2009 and Highly Commended for Team of the Year 2009 for the Schools and Colleges Team.
European Call Centre Awards - Highly Commended for Small Team of the Year 2009.
Call Centre Association Awards - Winner of Manager of the Year 2009 and Highly Commended for the Schools and Colleges Team.