Our aims
Providing a high quality service which satisfies all customers
Our aim is to:
- be seen as a friendly, approachable organisation which is empathetic, supportive and accessible
- be trusted by our customers always to provide accurate and timely information and advice
- be accomplished and professional in everything we do in delivering the complete service
- be knowledgeable and well informed so that we are able to meet the needs of our customers efficiently and effectively
- be reliable, honest, dependable and consistent so that our customers can have confidence in our services.
To achieve this we will:
- provide well trained, easily identifiable staff
- provide all our customers with clear, accessible information
- put into operation efficient and cost effective systems and processes
- train our staff to listen carefully, to give clear explanations, to be courteous and helpful, and to treat you with respect
- always consider new ways to improve our services, and welcome any comments you would like to make to help us achieve this aim
- ensure that if a complaint does arise, it is dealt with promptly, openly and fairly and an apology is issued if we make a mistake
- be sensitive to special needs.
You can help us by:
- having information we might need ready, such as your Personal ID, when you phone us
- giving full and accurate information
- providing us with your institution code and relevant system information
- contacting the correct department (www.gttr.ac.uk/aboutus/contactus)
- treating our staff with respect
- letting us know how we can improve our services (feedback@ucas.ac.uk) - you will not receive a response to your email
- asking us to explain anything of which you are not sure.