Getting in touch
Customer Service Unit
If you need help or advice on your individual application, you should call our Customer Service Unit on 0871 468 0 469 (or 0044 871 468 0469 from outside the UK), open Monday to Friday, 08:30-18:00 (UK time). Calls from BT landlines within the UK will cost no more than nine pence per minute. The cost of calls from mobiles and other networks may vary.
If you have hearing difficulties, you can call the Text Relay service on 18001 0871 468 0 469 from within the UK, or on 0044 151 494 1260 (text phone) from outside the UK. You will need to ask the operator to dial 0871 468 0 469. There is no extra charge for this service. Calls are charged at normal rates.
If you have made an application, please have your Personal ID ready so we can find your records quickly. If our lines are busy, you will be put in a queue and a message service will ask you if you would like to hold or call back later.
You can email enquiries@gttr.ac.uk for an automated response with general information and guidance on the GTTR procedures.
You can also write to us at Customer Service Unit, GTTR, Rosehill, New Barn Lane Cheltenham GL52 3LZ.
Our Customer Service Advisers are expected to deal with all callers with politeness and respect, and we would expect our callers to offer the same courtesy to our staff. If a caller uses offensive or inappropriate language during the course of a call, or in an email or letter, then our staff are empowered to terminate the call or to refuse to answer the correspondence should an initial warning prove ineffective. Should the caller continue to exhibit such behaviour in the course of subsequent contacts then we reserve the right to cancel the application.
Apply online
You apply online using the Apply application service. The Apply system provides detailed screen and help text to assist you in making your application.
Statistics enquiries
email: stats@ucas.ac.uk
UCAS Media
tel: 01242 544881 (or 0044 1242 544881 from outside the UK)
Publications
Publications are available from our Publication Services Team or online at www.ucasbooks.com.
tel: 01242 544610 (or 0044 1242 544610 from outside the UK)
fax: 01242 544960 (or 0044 1242 544930 from outside the UK)
email: publicationservices@ucas.ac.uk
Website maintenance
If you experience a technical fault or encounter what you believe may be incorrect content while using the GTTR website please notify us by email at website@ucas.ac.uk. If you have an enquiry about your individual application please email enquiries@gttr.ac.uk.
Have you received excellent service from someone at the GTTR?
If you have received exceptional service from someone at the GTTR, we would like to hear from you. Visit the employee excellence page to find out how to let us know.
Your views
We welcome your feedback on our wide range of products and services. You can email your comments to feedback@ucas.ac.uk and let us know which product or service you are referring to. This email address is for your views and comments - you will not receive a response to your email.
Complaints
Should you have any need to complain about our service or procedures, please follow the complaints procedures.
Switchboard
tel: 01242 222444 (or 0044 1242 222444 from outside the UK), open Monday to Friday, 09:00-17:00 (UK time)
Our address
GTTR
Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ
The GTTR is an admissions service operated by the Universities and Colleges Admissions Service (UCAS). UCAS is a company limited by guarantee
UCAS company registration
UCAS registered office
UCAS
Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ
Company number 2839815
VAT registration number GB 618 2306 57
Registered charity number 1024741 (this number relates to England and Wales only)
Registered charity number SC038598 (this number relates to Scotland only).